What We Do Customer care and support
At TrekkingBug.com we are here to help, our Customer Care team is available to provide you with the best support to make this an unforgettable adventure:
Our treks have been selected for their fabulous scenery and landscapes and/or unique culture and history. We plan your itinerary and organise the logistics so you only have to enjoy your adventure!
At TrekkingBug.com, we are always happy to customise your holiday as much as possible: whether you want to stay additional nights before, during or after the trek, you’d like to upgrade your hotel to luxury accommodation or include additional activities in specific locations. Our trekking tours have varying levels of difficulty (check the grade for each tour). We can offer trails with less elevation for clients who wish to try a relatively easy walking holiday for the first time and would like to experience the outdoors. For those who want to push themselves and love a challenge we have once in a lifetime treks.
Customer Care is of utmost importance to us. Our team are always available to help you before, during and after your holiday.
BEFORE YOU DEPART
You can use our free, no strings attached ‘Request A Quote’ service. You can do so by phone during office hours on +353 (0)1 525 2886, by email info@TrekkingBug.com at any time or using the TrekkingBug.com Contact Form. We will reply within one business day (please bear in mind our office is located in Dublin, Ireland). Our customer service team can also advise you on any administrative formalities you may require such as injections, visas, etc… for specific treks.
DURING YOUR HOLIDAY
The walking notes for self guided treks and certified guide on group tours will help with any queries you may have, however, we will also supply you with a support phone number you can access 24/7 while on holiday. Some of our tours are guided and you will be trekking with a group and a professional guide or trek leader.
SAFETY WHILST ON HOLIDAY
To ensure your safety and to help you to choose the right holiday for your fitness level and experience we have graded all our treks from 1 (easiest) to 5 (most challenging). In addition, all the hotels and properties we work with are comfortable, welcoming and run by professionals, ensuring that you are well looked after.
AFTER YOUR HOLIDAY
We assess the quality of our holidays based on our clients’ satisfaction. It is for this reason that we ask you to fill out a trip survey when you return home from your trip (Feefo and TripAdvisor) so that we can continuously improve our services. Your opinion is extremely important to us.
In addition, you can keep up-to-date with our latest news and special offers through the TrekkingBug.com Blog and our Newsletter. Loyal customers also get special discounts for all future bookings with us!
If you have any questions or you want to know more about our trekking holidays, give our travel specialists a call on 01 525 2886 or contact the team by email info@TrekkingBug.com. We also have a dedicated groups tour team.
So what are you waiting for? Start planning your next trekking adventure today!